FREQUENTLY ASKED QUESTIONS
1. How to Clean Paint
Please ensure that the paint has fully dried before attempting to clean the area that you have painted. You must wipe the area with a slightly damp microfibre cloth in circular motion to remove any marks.
Then wipe the same area with a dry area of the microfibre cloth to dry away the water (if water is left on surface it may create a mark).
2. How Much Paint to Use
To find out how much paint to use prior to purchasing, here at Craig & Rose we have a paint calculator in which you can select the paint you want to purchase and input the measurements of the room to find out how much paint you need.
The paint calculator can be found on all of our colour pages.
3. How Long to Wait Before Applying Coats and Drying Times
Chalk Wash and Eggshell Drying times:
Gloss Drying Times:
For Gloss, we recommend allowing 7 days for full curing.
4. What Finish to Use For Where in the Home
Below is a simple guide to help you select the right finish for your project:
BEST FOR: ALL PURPOSE INTERIOR & EXTERIOR UNDERCOATING
Helps even out surfaces and covers underlying colours for a smoother finish.
BEST FOR: PROTECTING BARE OR PAINTED WOOD FINISHES AND ENHANCING EFFECTS SUCH AS RUST AND CONCRETE
An easy to apply topcoat, with a low sheen finish, that can be buffed to a high sheen.
Artisan Special Effects:
BEST FOR: SPECIALITY FINISHES TO ADD THE WOW FACTOR
From Glitter Glaze to Shimmer Topcoat, and Floor Paints to Furniture & Effect Wax, we have a wide range of specialty finishes.
BEST FOR: FACELIFTING ITEMS DURING UPCYCLING
From magnetic chalkboard to high-performance enamel, our spray paints are a quick and easy way to give items a new lease of life.
5. Can I Use Other Brands With Craig & Rose?
We always recommend using our system of undercoats and top coats together. If mixing systems, we can not guarantee the outcome or if there will be a reaction as we have not tested it. If you would like further advice on products, please contact our customer service team on email@example.com
GENERAL ORDER ENQUIRIES
1. Delayed Delivery
As we proudly manufacture our products up in Scotland, there may be occasions where your purchase is being made to order. If your package has gone beyond our lead time of 3-5 working days, please email our customer service team on firstname.lastname@example.org and the team will be able to update you.
2. Archive/Discontinued/Atlas Colours
If you have previously purchase a paint many years ago and you have discovered that we no longer stock this product, we may still be able to tint the colour as a special order for you. Please contact us on email@example.com
3. Why can I not find your product in stores?
Our retailer partners offer a reduced range of Craig & Rose products within their physical stores. If you are unable to locate our products in a Homebase or B&Q, you can contact the stores directly or visit their websites as they may be able to order items in for you.
4. I want to cancel my order that has not been received yet
If you would like to cancel your order prior to receiving your order, please contact our customer service team as soon as possible at firstname.lastname@example.org. We will let you know if the requested change is feasible and inform you of any changes to the price of your order, your lead time or anything else which may arise as a result of your requested change.
If you would like to cancel your order you may do so within 14 days as long as your order has not yet been dispatched. If you wish to cancel your order but it has already shipped you can contact our Customer Service team at email@example.com and they can help you through the steps of returning your order and issuing you a refund (excluding any delivery fees).
5. I want to return my order/I ordered too much
If you would like to return your unopened Craig & Rose paint that you have purchased from us online or via the telephone you are able to do so for a full refund, excluding any delivery fees, provided that you contact us at firstname.lastname@example.org with this request WITHIN 30 DAYS OF RECEIVING YOUR GOODS.
For full details visit our DELIVERIES & RETURNS page.
FREE DELIVERY ON ALL ORDERS OVERS £50
HUGE RANGE OF BOLD & EXCITING COLOURS
OUR PREMIUM PAINTS ARE MADE TO LAST
ESTABLISHED & TRUSTED SINCE 1829
Your shopping cart
Your cart is empty
You may need
Please enter your age to prove you are over the age of 16.