FREQUENTLY ASKED QUESTIONS

1. How to Clean Paint 

Please ensure that the paint has fully dried before attempting to clean the area that you have painted. You can gently wipe the area with a slightly damp microfibre cloth in circular motion to remove any marks. 

Then wipe the same area with a dry area of the microfibre cloth to dry away the water (if water is left on surface it may create a mark). 

 

2. How Much Paint to Use  

To find out how much paint to use prior to purchasing, here at Craig & Rose we have a paint calculator in which you can select the paint you want to purchase and input the measurements of the room to find out how much paint you need. 

The paint calculator can be found on all of our colour pages. 

 

3. How Long to Wait Before Applying Coats and Drying Times 

Chalky Emulsion and Eggshell drying times:   

SURFACE	1-2 Hours
HARD	2-4 Hours
OVERCOATING	4 Hours

 

Gloss Drying Times: 

SURFACE	1-2 Hours
HARD	8-12 Hours
OVERCOATING	12 Hours

 

For Gloss, we recommend allowing 7 days for full curing.  

 

4. What Finish to Use For Where in the Home 

Below is a simple guide to help you select the right finish for your project:

 

Undercoat:

BEST FOR: ALL PURPOSE INTERIOR & EXTERIOR UNDERCOATING

Helps even out surfaces and covers underlying colours for a smoother finish. 

 

5. Can I Use Other Brands with Craig & Rose? 

We always recommend using our system of undercoats and top coats together. If mixing systems, we can not guarantee the outcome or if there will be an undesired reaction as we have not tested it. If you would like further advice on products, please contact our customer service team on enquiries@craigandrose.com 

 

GENERAL ORDER ENQUIRIES  

1. Delayed Delivery  

As we proudly manufacture our products up in Scotland, there may be occasions where your purchase is being made to order. If your package has gone beyond our lead time of 3-5 working days, please email our customer service team on enquiries@craigandrose.com and the team will be able to update you.

 

2. Archive/Discontinued/Atlas Colours 

If you have previously purchase a paint many years ago and you have discovered that we no longer stock this product, we may still be able to tint the colour as a special order for you. Please contact us on enquiries@craigandrose.com 

 

3. Why can I not find your product in stores? 

Our retailer partners offer a reduced range of Craig & Rose products within their physical stores. If you are unable to locate our products in a Homebase or B&Q, you can contact the stores directly or visit their websites as they may be able to order items in for you.   

 

4. I want to cancel my order that has not been received yet 

If you would like to cancel your order prior to receiving your order, please contact our customer service team as soon as possible at enquiries@craigandrose.com. We will let you know if the requested change is feasible and inform you of any changes to the price of your order, your lead time or anything else which may arise as a result of your requested change.

If you would like to cancel your order you may do so within 14 days as long as your order has not yet been dispatched. If you wish to cancel your order but it has already shipped you can contact our Customer Service team at enquiries@craigandrose.com and they can help you through the steps of returning your order and issuing you a refund (excluding any delivery fees).

 

5. I want to return my order/I ordered too much paint

If you would like to return your unopened Craig & Rose paint that you have purchased from us online or via the telephone you are able to do so for a full refund, excluding any delivery fees, provided that you contact us at enquiries@craigandrose.com with this request WITHIN 30 DAYS OF RECEIVING YOUR GOODS. 

For full details visit our DELIVERIES & RETURNS page. 

 

ARTISAN SPECIAL EFFECTS:

RUST EFFECT

How should I apply the Artisan Rust Effect paint?

• Our Artisan Rust Effect paint contains iron particles, which can cause separation of the paint fairly quickly once sat undisturbed. The iron particles are heavy which also causes the particles sink to the bottom of the tin. Therefore, we recommend stirring the paint thoroughly before and throughout use, so the iron particles are evenly distributed throughout the tin.
• You will need two to three thick coats of Artisan Rust Effect paint. Leave the first coat to dry for 4 hours before applying the second coat. Leave the last coat to dry at least 12 hours before applying the activator. The base layers of Artisan Rust Effect paint should be very heavy and thick. Please ensure that you are unable to see through the layers of paint before applying the Rust Activator Solution.
• Apply the paint with a brush (do not spray or roll) in crisscross motion to create the desired effect.
• Please refrain from sanding down any bumps after the base paint has been applied as this will remove the product from the surface you are painting and will affect the overall finish. 

How should I apply the Artisan Rust Activator Solution?

• For the application of Artisan Rust Activator Solution you will need a brush, gloves to protect your skin from the chemicals and protective eyeglasses. Apply Activator Solution in random light brush strokes to create your desired effect.
• The rust effect will start to show within a few hours and will keep developing over time. You can apply a second coat of activator if desired, please leave a minimum 45-60 minutes between the layers.
• You can accelerate the rusting effect with water. Spray water 2-3 times between layers of the Rust Activator Solution to deepen the effect.
• Only use water in the summer and not the winter months due to the air in the winter months in the UK naturally being colder and more damp which can potentially cause the Rust Activator Solution to dry as a white mist rather than properly activating when water is added between coats.
• Individual results will vary depending on the application method.
• Always try the effect first on a spare piece of wood to get familiar with the product and application process.

How can I remove the Artisan Rust Effect finish from my walls?

To remove Artisan Rust Effect paint from the wall, follow these recommendations: Thoroughly sand down the wall, wash it with sugar soap to remove all residue, apply an undercoat, and then paint with your chosen colour.

Is Artisan Rust Effect suitable for bathrooms?

Artisan Rust Effect is a specialist paint that is not suitable for humid or high moisture areas. We cannot guarantee the quality of this finish when used in high moisture areas.

How can I protect the final effect?

You can apply furniture Wax over top of the painted area. Please note that this might darken the finish slightly, so it is suggested you test this out in a small corner of your painted surface before applying across the full area.

Is Artisan Rust Effect suitable for wood or metal?  

The Rust Effect can be used on wood and metal, but it's very important to treat the wood or metal first. You can do this by using a specialized primer for wood or metal so that the effect will work to the best of its ability. We always recommend that you do a test first to see how the Artisan Rust Effect system will react to these surfaces.