DELIVERY

FREE DELIVERY

  • When your total order value is over £50
  • OR when you order three or more sample pots (this applies to sample pots from the 1829 Collection only)
  • OR when you purchase any of our Colour Patch products (free shipping invalid when additional items added to the cart that do not meet our free shipping criteria)

STANDARD DELIVERY

  • £6.00 for orders under £50 which do not meet the above free delivery requirements

Our products are handpicked, meticulously packed and shipped via our warehouse team in the UK and will be with you within 3-5 working days. Delivery to remote postcodes may take longer. Please note that we are unable to dispatch your order over the weekend or on bank holidays.

Please contact our friendly customer service team for any enquiries about your order.

DELIVERY TO REMOTE POSTCODES & OUTSIDE OF THE UK

Delivery outside of the UK and to more remote postcodes within the UK will incur a higher delivery fee. Please contact our customer service team for a quote.

COLOUR CARDS

We know the colour selection process can take time and consideration, so it’s worth ordering a free colour card to browse through our full collection of colours and effects. We will mail this to you via Royal Mail 1st Class.

 

 

CANCELLATIONS, RETURNS, EXCHANGES AND REFUND POLICY

At Craig & Rose, we take pride in offering high-quality, custom-mixed paints tailored specifically to your order. Because each batch is made to order, we are unable to accept returns or offer refunds once 24 hours have passed since the time of purchase.

If you need to cancel your order, you may do so within 24 hours of placing it. Please contact our customer service team, and we’ll be happy to assist you with the cancellation.

You can contact us via email at enquiries@craigandrose.com 

We do not offer exchanges.

We appreciate your understanding and are here to help if you have any questions regarding your order.

WHAT IF THERE IS A PROBLEM WITH A PRODUCT?

If you have any questions or complaints about your product, please contact us directly at enquiries@craigandrose.com .

Please note that Colour Patches and 50ml Sample Pots are NOT refundable.

WHEN WE WILL ACCEPT RETURN AND REFUND

We will accept return and full refund if the product is faulty. Please contact our customer service with order number and description and photos of the product to proceed.