DELIVERY

FREE DELIVERY

  • When your total order value is over £50
  • OR when you order three or more sample pots (this applies to sample pots from the 1829 Collection only)
  • OR when you purchase any of our Colour Patch products (free shipping invalid when additional items added to the cart that do not meet our free shipping criteria)

STANDARD DELIVERY

  • £6.00 for orders under £50 which do not meet the above free delivery requirements

Our products are handpicked, meticulously packed and shipped via our warehouse team in the UK and will be with you within 3-5 working days. Delivery to remote postcodes may take longer. Please note that we are unable to dispatch your order over the weekend or on bank holidays.

Please contact our friendly customer service team for any enquiries about your order.

DELIVERY TO REMOTE POSTCODES & OUTSIDE OF THE UK

Delivery outside of the UK and to more remote postcodes within the UK will incur a higher delivery fee. Please contact our customer service team for a quote.

COLOUR CARDS

We know the colour selection process can take time and consideration, so it’s worth ordering a free colour card to browse through our full collection of colours and effects. We will mail this to you via Royal Mail 1st Class.

 

 

CANCELLATIONS, RETURNS, EXCHANGES AND REFUND POLICY

At Craig & Rose, we take pride in offering high-quality paints and finishes. 

Craig & Rose 1829 Colours are custom-mixed to order. Once an order has entered the tinting process, it cannot be cancelled, returned or refunded if you change your mind.

Artisan Paints may be returned provided they are unopened, unused and in a resaleable condition. Customers are responsible for the cost of returning these products, and a 5% restocking charge will be deducted from any refund.

Colour Patches and Sample Pots are designed to help you select the right colour and finish before purchasing your paint. As these are trial products, they cannot be returned or refunded if you change your mind.

This does not affect your statutory rights if a product is faulty, not as described, or we have made an error with your order.

We do not offer exchanges.

If you have any questions about your order, please contact our Customer Service team via email at enquiries@craigandrose.com 


WHAT IF THERE IS A PROBLEM WITH A PRODUCT?

If your order has been damaged in transit, is incorrect, or you believe a product is faulty, please contact our Customer Service team as soon as possible, ideally on day of delivery at enquiries@craigandrose.com 

To help us investigate your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and its packaging 

Please retain the product and its original packaging until your claim has been assessed, as we may require these as part of our investigation.

WHEN WE WILL ACCEPT RETURN AND REFUND

We will accept a return and provide a refund or replacement where a product is faulty, not as described, or we have made an error with your order.