Job Title: Customer Service Advisor
Location: Craig & Rose Dunfermline Office, Scotland
Hours: Permanent role, full-time (Hybrid)
Package: Competitive salary + company benefits

At Craig & Rose, we’re known for beautiful colour, expert advice, and standout service and as our Customer Service Advisor, you’ll be at the heart of it all.

Based in our Dunfermline office, you’ll be the first point of contact for our customers: answering questions, offering product advice and resolving any issues with care and confidence. You’ll also support our wider team behind the scenes, helping with the admin that keeps our sales process running smoothly. 

This is a varied role that’s perfect for someone who enjoys solving problems, juggling tasks, and delivering brilliant service across phone and email. You’ll be joining a close-knit, passionate team with opportunities to grow, develop and make your mark.

What you’ll be doing:

Customer-first tasks
• Answering queries via phone and email, always with a helpful, can-do attitude
• Supporting online and retail customers with advice on products, colours and aftercare
• Investigating and resolving delivery issues or product concerns quickly and professionally
• Logging feedback and spotting trends to help improve the customer experience

Sales admin support
• Processing orders, returns and exchanges in our systems
• Helping with stock checks, price queries and product listings
• Liaising with our warehouse and courier partners to keep deliveries on track
• Maintaining accurate customer and sales records

What we’re looking for:
• Previous experience in customer service or sales admin (ideally both)
• Clear, confident communicator, both written and spoken
• Calm under pressure and enjoys problem-solving
• Organised, proactive and able to multitask with ease
• Positive mindset and a team player

Benefits
We offer a range of core benefits including a workplace pension, cycle to work scheme, staff discount, and access to learning opportunities – all designed to support your wellbeing and development at Craig & Rose.

To apply: Please send your CV to careers@craigandrose.com